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The unit lasted less than a year. I should have known I was headed for trouble when a few weeks after buying it there was no sound. Now it won't play DVD-R's (home movies) any more. It will stil play blu-ray's but I need something that plays everything. After unplugging it for a couple minutes and plugging it back in, it was fine. Now, even with the lastest firmware I can't fix it.I wanted a Samsung DVD player with my Samsung TV but there was no way I was going to buy another so I bought a Sony DVD player.
It was kept updated as well, so this was not the problem. It worked for a while, and then all of a sudden everything went down hill. This is the first blu-ray player we bought. It would freeze up in the middle of dvds and blu-rays; it would stop playing it all together, or start chopping it. It stopped reading blu-rays; I would have to unplug it and put the disc in repeatedly before it might actually read it. One time I sat in front of the player just putting the disc back in for 15 minutes and it never would read it. Even on brand new discs that work on other players, this piece of junk would not play it correctly if at all. Eventually, we gave up and bought a sony on sale at our BX and could not be happier with it.
Painful experience. Others do not. I have the most recent firmware. Some discs play. Don't purchase. Go for something newer.
The last technician advised that it could be the laser issue and suggested that I sent it in for repair, and the charge for this is $166. Shortly after the one-year warrantee term expired, the machine stopped working. I bought the Samsung BD-P1500 Blu-ray disc player and didn't really use it all that much, just a handful of movies I purchased and some rental from Netflix (for just a few months). I am not interested in spending anymore money on this machine and would rather have a new machine from Sony. I got on the phone with three technicians, they were all very nice to me, but couldn't help me to fix it. Nothing more they could do with the software upgrade, that wasn't the issue. You may find this interesting, while the machine no longer play any blu-ray movies anymore, it does play standard DVD movie however, it doesn't show the menu. I had to make my menu selection in the dark.I'm so disappointed.
Then it wouldn't play the sound on the DVDs. I received this player for Christmas. I don't watch a lot of movies so it took longer to reveal the problems with the machine than for some of my fellow reviewers, but it stopped playing Blu-ray discs this past March, so I settled for DVDs. Unfortunately, we had dumped all the packing and the receipt for the unit so it wasn't even returnable (a lesson learned). Needless to say, no more Samsung products for me.
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